Here at Backroad Daisy we try our hardest to make your shopping experience the best possible. So we want to make sure our return policy is easy to follow as possible!
When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.
Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires.
Returns must be post marked within 10 (ten) days of the date you receive your shipment. No exceptions. Any returns postmarked after 10 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
Due to high order volume, we do not process exchanges
CLEARANCE AND ACCESSORIES SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES, CLEARANCE OR SALE ITEMS.
HOLIDAY RETURN POLICY:
Orders placed on or between Nov 21st and December 24th will be eligible for return until January 10th. Holiday returns must be postmarked no later than January 10th. ALL OTHER RETURN GUIDELINES STILL APPLY.
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.
DEFECTIVE/DAMAGED ITEMS PROCESS:
Use your smartphone to take pictures of the defective or damaged area and email the images to Jamie@backroad-daisy.com, including the tag in the image showing it is still attached.
Indicate "Defective" or "Damaged" in the subject line.
Include the first and last name on your Filly Flair account, order #, and product code/name of the item.
You will receive a response from our customer service support team within 24 hours
To create a return, please email us at Jamie@backroad-daisy.com with your order number and subject line: request a return form.
*Simply, print and return this form to the address provided to receive store credit for qualifying items. Please do not send non-qualifying items as they will not be returned.
* Returns must be post marked within 10 (ten) days of the date you receive your shipment.
* Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice or return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
**If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
• Store credit is issued within 5 business days of the return arriving at the warehouse. You are notified via email that store credit has been issued, along with instructions on how to redeem it.
ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
Due to order volume & the high volume of sellouts we ARE NOT ABLE TO process exchanges.
Thank you for your business!!!